Delivery & Return

At Furniture Liquidators USA, we strive to ensure that every customer receives their order in perfect condition. However, we understand that issues can occasionally occur. To provide the best possible service, please review our detailed policy below:

1. Reporting Missing or Damaged Items

• If you notice any missing or damaged items in your order, it is important to report this to us within 24 hours of receiving your delivery.

• This time frame allows us to verify the issue promptly and take the necessary action to resolve it for you.

2. Replacement or Refund Conditions

• Items that are reported as missing, damaged, or incorrect within 24 hours will be eligible for a replacement or a full refund, provided they meet the following conditions:

  • The item has not been tampered with or altered in any way.

  • The issue is reported promptly and with clear evidence (such as photos of the package and the product, if applicable).

• Our team will review your request and process the replacement or refund as quickly as possible.

3. Store Credit Option

• In addition to a replacement or refund, customers may also choose to receive store credit for the value of the affected item(s).

• Store credit can be used for future purchases and is a convenient way to ensure you continue to enjoy shopping with us.

4. Exchange Policy

• If you wish to exchange an item, it must be done within 24 hours of delivery.

• To qualify for an exchange, the following conditions must be met:

  • The original packaging is intact.

  • The item is returned in the same condition as received, with all tags, seals, or accessories included.

• Exchanges are subject to product availability. If the requested item is not available, we may offer an alternative product or store credit.

5. How to Report an Issue

• To report a missing, damaged, or incorrect item, please contact our customer service team through one of the following methods:

  • Email: liquidatorsf@gmail.com

  • Phone: (518) 489-1111

  • Address: 7 Colvin Avenue, Albany, NY 12206

• When contacting us, please include your order number, details of the issue, and photos (if applicable). This helps us resolve your concern quickly.

6. Important Notes

• Reports made after 24 hours of delivery may not be eligible for replacement, refund, or exchange.

• Certain items, such as perishable goods or personalized products, may have additional restrictions. These will be clearly mentioned at the time of purchase.