Delivery & Return

Mattresses: All mattress sales are final. Opened mattresses and mattresses removed from the store are not eligible for returns or exchanges, except where required by law or an applicable warranty.

Furniture Delivery & Inspection: Customers are responsible for inspecting all furniture upon delivery and completion of assembly. Any visible structural damage, scratches, dents, missing components, or assembly concerns must be reported to the delivery personnel before they leave the premises.

Delivery Completion & Damage Liability: Once furniture has been delivered, properly assembled, inspected, and accepted by the customer in satisfactory condition, the delivery is considered complete.

Furniture Liquidators USA LLC is not responsible for new damage occurring after the delivery and assembly personnel have left the premises, including damage caused by moving, handling, misuse, accidents, or other post-delivery activities.

Claims involving visible damage reported after the delivery team’s departure may be denied when the furniture was documented as being in satisfactory condition at the time of delivery.

Damage Reporting: Visible delivery-related damage should be reported immediately and no later than three (3) calendar days after delivery, accompanied by photographs and proof of purchase. Reporting within this period does not automatically establish eligibility for a refund, repair, or replacement.

Manufacturing Defects: Defects discovered after delivery will be evaluated according to applicable manufacturer warranties and New York law. A completed delivery acknowledgment does not eliminate applicable warranty rights.

Resolution: Validated claims may be resolved through repair, replacement, or another appropriate remedy consistent with applicable law and warranty obligations.